Refund and Returns Policy

1. General Policy

At SilverGo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Items that show signs of wear, damage, or missing components will not be eligible for a refund.

2.3. Non‑returnable Items

• Personalized or custom‑made products
• Final‑sale or clearance items, unless required by law
• Digital downloads and software licenses

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely and attach the label. You are responsible for ensuring the package is delivered to the carrier.

3.3. Inspection and Refund

After we receive the returned item, our team will inspect it within 5 business days. If the return meets the eligibility criteria, we will process a refund to the original payment method. Refunds may take 5–10 business days to appear on your statement, depending on your bank.

4. Exchanges

If you prefer an exchange for a different size, color, or product, follow the same return procedure and indicate the desired replacement. Exchanges are subject to product availability.

5. Refund Exceptions

• Shipping charges are non‑refundable unless the return is due to our error.
• Gift cards, store credit, and promotional items are not eligible for refunds.

6. User Responsibilities

Customers are responsible for providing accurate contact information, safeguarding the return tracking number, and complying with all instructions provided by SilverGo during the return process.

7. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. SilverGo reserves the right to amend this policy at any time; the most current version will be posted on this page.

8. Contact Information

If you have questions about this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: